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GMM Response Time

1.  A Call to the GMM within 15 minutes of there Call being Placed in Target.

2.  A Printer Tech will Respond to GMM's Device within 1 hours time.

3.  The device must be fixed within 1 hour if not the call must be escalated to the next level tech ( Dave MacDonald or Above),

4.  The call must be resolved within 1 hour after the next level of support has arrived.

5.  If Device can not be fixed with in that time frame a loaner will be installed in its place.

6.  The device will be returned after repairs are made and the loaner removed.   

7.  Xerox Site Manager Must call GMM's customer before call is closed.